Delivery & Return

At Moojkart, we are committed to providing a smooth, reliable, and transparent shopping experience. This Delivery & Return Policy explains how orders are delivered, when products can be returned or replaced, how damaged or defective products are handled, and how refunds are processed.

By placing an order on Moojkart, you agree to the terms and conditions mentioned in this policy.

1.1 Delivery Across India

Moojkart offers delivery services across India. Delivery availability may vary depending on the product, vendor, and delivery location.

1.2 Delivery Charges

Most products on Moojkart are eligible for free delivery.

However, certain products or vendors may have applicable delivery or shipping charges due to product size, weight, location, logistics requirements, or vendor-specific shipping conditions.

If any delivery charge applies, the applicable amount will be displayed to the customer before the order is completed.

1.3 Estimated Delivery Time

Orders are generally delivered within approximately 5–6 days from the date of order confirmation.

The actual delivery time may vary depending on the product, vendor processing time, transportation, and other operational circumstances.

The estimated delivery timeline displayed at the time of purchase should be considered the most relevant estimate for the order.

1.4 Order Tracking

Once your order has been shipped, Moojkart or the respective vendor may provide you with:

• A tracking number
• A tracking link
• Shipment or delivery updates

Customers can use the tracking details to monitor the status of their order.

1.5 Delivery by Vendors

As Moojkart is a marketplace platform, products may be delivered by the respective vendors or their appointed logistics partners.

Delivery arrangements may therefore vary from one product or vendor to another.

Customers may need to arrange installation or assembly separately.

If installation is available as an additional service for a particular product, the applicable information or charges will be communicated separately.

To protect both the customer and the vendor, customers are required to record a continuous and clear unboxing video while opening the package.

The video should clearly show:

• The sealed package before opening
• The package condition
• The complete unboxing process
• The product and its condition after opening

For claims relating to damage or defects, the unboxing video and clear photographs may be required for verification.

Failure to provide the required unboxing video may affect the ability to process a damage-related claim.

We take product quality and safe delivery seriously. If a product is received damaged or has a defect, the customer should report the issue within 2–3 days of delivery.

The customer may be required to provide:

• Order details
• Clear photographs of the product
• Unboxing video
• Photographs/videos showing the damage or defect
• Any other information required for verification

Our team, along with the respective vendor, will review the claim and determine the appropriate resolution.

4.1 Repair

If the issue can reasonably be resolved through repair, the vendor will arrange the required repair at no additional cost to the customer.

4.2 Replacement

If the product cannot reasonably be repaired, or replacement is determined to be the appropriate resolution, the product may be replaced by the respective vendor, subject to product availability and verification.

A damaged-product claim will not automatically result in cancellation of the order.

The final resolution will be determined after reviewing the nature of the issue, available evidence, and the product's condition.

Customers must raise a return request within 5 days from the date of delivery.

The 5-day return policy may apply to both furniture and electronics, subject to the conditions mentioned in this policy and any product-specific return conditions displayed on the product page.

Return Eligibility

For a return to be accepted, the product should generally:

• Be unused or in an acceptable condition as applicable to the product
• Be in its original condition
• Include original packaging, accessories, manuals, tags, and other components where applicable
• Not have been damaged, altered, misused, or modified by the customer
• Meet any product-specific return requirements mentioned on the product page

Moojkart and the respective vendor reserve the right to inspect and verify the returned product before approving the return.

Some products or vendors may have additional or different return conditions.

Where applicable, such conditions will be clearly mentioned on the respective product page before purchase.

Customers are advised to review the product-specific return information before placing an order.

In case of any conflict between this general policy and a clearly stated product-specific return condition, the applicable product-specific condition may apply.

To initiate a return, the customer should contact Moojkart at:

The customer should provide:

• Order number
• Product name
• Reason for return
• Relevant photographs/videos, where required
• Any other information requested by the Moojkart support team

After receiving the request, Moojkart and the respective vendor will review the request and determine whether the product qualifies for return.

Once the return is approved, the customer will be informed about the next steps.

Return shipping or related charges may apply in certain situations, depending on the reason for the return, product category, vendor conditions, and applicable logistics requirements.

Where any such charge is applicable, the customer will be informed before the return is processed.

Certain payment, logistics, or service-related charges may also be non-refundable where applicable.

After the 24-hour cancellation window has expired, the order may not be eligible for cancellation.

Once an order has entered processing, dispatch, or delivery stages, cancellation may not be possible.

To request cancellation, customers should contact:

Email: moojkart@gmail.com

Moojkart recommends submitting cancellation requests as soon as possible.

Once a return has been approved and the returned product has been received and verified, the refund process will be initiated where applicable.

Moojkart operates as a marketplace connecting customers with independent vendors.

• Products may be fulfilled and delivered by the respective vendors.
• Vendor-specific return conditions may apply where clearly mentioned on the product page.
• Moojkart and the respective vendor may jointly review return, replacement, repair, and damage-related claims.
• The final resolution will be determined after reviewing the order details, product condition, supporting evidence, and applicable policy.

Moojkart works with its vendors to ensure that eligible customer concerns are addressed fairly and efficiently.

Customers are requested to:

1. Carefully review product specifications before placing an order.
2. Check product-specific return conditions where provided.
3. Record a complete unboxing video while opening the package.
4. Report delivery-related damage within 2–3 days of delivery.
5. Provide clear photographs and videos whenever requested.
6. Keep the original packaging and product accessories until the return period has ended.
7. Provide accurate order and contact information when submitting a return or cancellation request.

Moojkart may update or modify this Delivery & Return Policy from time to time to reflect changes in our services, marketplace operations, vendor requirements, or applicable business practices.

Any updated version will be published on this page with the relevant revision date.